Customer Perspective: Nashville General Hospital (Nashville, TN)
Featured: Reginald Coopwood, M.D. - Chief Executive Officer
Jason Boyd - Chief Operating Officer
Amy Thomas, RN - Director of Case Management
In October of 2008, CredenceHealth partnered with Nashville General Hospital (NGH) to begin piloting CHlive within the hospital environment on a single floor. The implementation process for NGH was completed in less than three weeks, after which time clinicians and administrators were able to recognize the tremendous potential of the system. In April of 2009, NGH chose to expand use of CHlive throughout the hospital, based on their initial testing and realization of the value that it offered. The ability to access meaningful clinical information and receive timely feedback that enables providers to actively improve quality in the hospital has provided compelling testimonials and proof of concept.
Jason Boyd - Chief Operating Officer
Jason Boyd - Chief Operating Officer
Reginald Coopwood, M.D. - Chief Executive Officer
Amy Thomas, RN - Director of Case Management
- Impact to Length of Stay: Significant hospital-wide decreases in length of stay were visible within first 3 months of using CHlive
- Currently being used by: Case Managers, Hospitalists, Attendee Care Teams, Charge Nurses, Core Measures Team, and Health Plan Case Managers
- Implementation to Go Live: less than 1 month
- “Our average length of stay across the entire hospital dropped by 10% in less than one quarter.” Amy Thomas, NGH Director of Case Management
After spending millions of dollars on a fully integrated EMR, we still would not have the functionality that CredenceHealth provides…
- “If I were buying a full line of hospital applications today rather than 4-5 years ago, I wouldn’t know that I had a reason to talk to CredenceHealth because I would have been ‘sold’ what Credence does. Two years and several million dollars later I would be looking for the solutions that Credence provides, realizing that I really did not have the capabilities that I need.” Dr. Reginald Coopwood, NGH CEO
Case managers spend less time finding information and more time putting it into action…
- “Our case managers used to have to go to four systems and the paper chart to get their work done. With Credence, there is one system that is online all the time so they are spending a lot less time digging up the information and much more time using the information.” Amy Thomas, NGH Director of Case Management
Virtually no impact on hospital IT resources…
- “The IT impact is truly negligible. I have not had any complaints come to my office. And if there were any issues, I surely would be getting those calls!” Jason Boyd, NGH COO
Intuitive system with minimal training requirements for end users…
- “The system is so flexible and easy to use, when we decided to make the Case Managers a focal point of driving value, we had them up and running and trained on the system within a couple of days.” Jason Boyd, NGH COO
Simplicity and versatility of CHlive make it useful for many different groups…
- “The uses of the system keep expanding. Our hospitalists want to use the system [they are now trained] and we are next rolling it out to the care teams as this will help the education process.” Dr. Reginald Coopwood, NGH CEO
[Their care teams include house staff and attending staff]
CHlive can be easily configured and tailored for unique user groups…
- “Our current system does not allow us to limit the view to only relevant ‘need to know’ records for certain end users. The Credence system gives us that flexibility to control who can see what.” Jason Boyd, NGH COO
[This is especially applicable to their prison floor where the prison health system case managers need to see just their patients; the same capability can be set up to allow health plan case managers to see just their members]
Ability to generate quick and simple reports greatly improves efficiency and reduces copying and faxing of records…
- “The Credence system has already helped a lot with our workflow, in that giving greater access to the information has greatly reduced the amount of copying and faxing of records to payers. My staff can actually go home on time having done a full day’s work. This is also extremely valuable in retention and recruitment of employees.” Amy Thomas, NGH Director of Case Management